Terms of service

These Terms & Conditions govern your use of the website operated by The Cowboy Boots (“we”, “us”, “our”).

By accessing our website or purchasing from us, you agree to be bound by these Terms. If you do not agree, please do not use this website.

1. About Us

The Cowboy Boots is an Australian online retailer specialising in cowboy boots for women, men and kids.

All purchases made through our website are subject to these Terms & Conditions.

2. Use of Our Website

By using this website, you confirm that:

  • You are at least 18 years old or have parental consent

  • The information you provide is accurate and complete

  • You will not misuse the website or attempt unauthorised access

We reserve the right to restrict or terminate access if misuse is suspected.

3. Products & Descriptions

We aim to ensure that all product descriptions, images and pricing are accurate. However:

  • Colours may vary slightly due to screen settings

  • Product details may occasionally contain errors

  • We reserve the right to correct inaccuracies at any time

Product availability is subject to change without notice.

4. Orders

When you place an order:

  • You are making an offer to purchase

  • Orders are subject to acceptance and availability

  • We reserve the right to cancel any order at our discretion

If we cancel your order, you will receive a full refund.

An order confirmation email does not constitute final acceptance until your order has been dispatched.

5. Pricing & Payment

All prices are listed in Australian Dollars (AUD).

We reserve the right to change prices at any time without prior notice.

Payment must be made in full at the time of purchase. Orders will not be dispatched until payment has been successfully processed.

We are not responsible for any bank or payment provider fees.

6. Shipping

Orders are dispatched within 1–2 business days.

Most Australian orders are delivered within 3–5 business days. Delivery timeframes are estimates only and not guaranteed.

We are not liable for delays caused by third-party couriers.

Full shipping details are outlined in our Shipping Policy.

7. Returns & Refunds

Returns are subject to our Return & Refund Policy.

For change-of-mind returns:

  • A 7-day return window applies

  • Items must be unworn and in original condition

  • Customers are responsible for return shipping

  • A $15 restocking fee applies per returned item

Nothing in these Terms excludes your rights under Australian Consumer Law.

8. Australian Consumer Law

Under Australian Consumer Law, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights cannot be excluded or limited by us.

9. Exchanges

We do not offer direct exchanges.
If you require a different size or style, please return the item (subject to policy) and place a new order.

10. Intellectual Property

All content on this website, including:

  • Images

  • Logos

  • Product descriptions

  • Text and graphics

is the property of The Cowboy Boots and may not be copied, reproduced or distributed without written permission.

11. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental or consequential damages

  • Our liability is limited to the purchase price of the product

  • We are not responsible for delays caused by third-party couriers

Nothing in these Terms excludes liability where it would be unlawful under Australian law.

12. Website Availability

We do not guarantee that our website will be uninterrupted, secure or error-free. We reserve the right to modify or discontinue any part of the website without notice.

13. Privacy

Your use of this website is also governed by our Privacy Policy.

14. Governing Law

These Terms & Conditions are governed by the laws of Australia.

Any disputes arising under these Terms shall be subject to the jurisdiction of the courts of Australia.

15. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will always be available on this page.

Continued use of the website constitutes acceptance of any updates.

16. Contact Us

If you have any questions regarding these Terms & Conditions, please contact:

The Cowboy Boots

Website: https://thecowboyboots.com.au