Shipping policy

At The Cowboy Boots, we aim to deliver your cowboy boots quickly and reliably across Australia. Please review the details below regarding processing times, delivery estimates and shipping information.

Order Processing

  • Orders are processed and dispatched within 1–2 business days.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once dispatched, you will receive a confirmation email with tracking details.

We work hard to ensure all orders are shipped promptly and efficiently.

Delivery Timeframes

Most Australian orders are delivered within 3–5 business days from dispatch.

Delivery timeframes may vary depending on:

  • Your location within Australia

  • Courier network coverage

  • Seasonal demand or peak periods

Please note that delivery times are estimates and not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout and displayed before you complete your purchase.

If your order qualifies for a promotional shipping offer, this will be clearly shown during checkout.

Tracking Your Order

All orders are shipped with tracking.

Once your order has been dispatched, you will receive a tracking number via email so you can monitor the delivery status.

Delivery Delays

Occasionally, delays may occur due to:

  • Courier service disruptions

  • Extreme weather conditions

  • High seasonal demand

While we are not responsible for delays caused by third-party couriers, we will assist where possible to help resolve delivery concerns.

Incorrect Shipping Information

Please ensure your shipping address is accurate at checkout.

We are not responsible for:

  • Delays caused by incorrect address details

  • Orders delivered to incorrectly provided addresses

If you notice an error after placing your order, contact us immediately. Changes may not be possible once your order has been dispatched.

Lost or Missing Parcels

If your tracking shows your parcel as delivered but you have not received it:

  1. Check with neighbours or household members

  2. Contact the courier directly using your tracking number

  3. Contact our support team if further assistance is required

We will assist in investigating the issue with the courier where necessary.

Shipping Coverage

We currently ship within Australia.

If international shipping becomes available, this page will be updated with additional details.

Questions About Shipping?

If you have any questions regarding delivery, please contact our customer support team before placing your order.