Privacy policy

Last updated: February 19, 2026

This Privacy Policy explains how The Cowboy Boots (“we”, “us”, “our”) collects, uses, discloses and protects your personal information when you visit or make a purchase from our website.

We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

When you visit our website or place an order, we may collect the following information:

Information You Provide

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely via third-party providers)

  • Order details

Information Collected Automatically

  • IP address

  • Device and browser type

  • Pages viewed and browsing behaviour

  • Cookies and tracking data

2. How We Use Your Information

We collect and use personal information to:

  • Process and fulfil orders

  • Communicate with you about your order

  • Provide customer support

  • Improve our website and services

  • Prevent fraud and enhance security

  • Send marketing communications (if you opt in)

We only collect personal information where reasonably necessary for our business activities.

3. Payment Information

We do not store full payment card details on our servers. Payments are processed securely through trusted third-party payment providers that comply with industry security standards.

4. Marketing Communications

If you subscribe to our mailing list, we may send you updates about new products, promotions and offers.

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in our emails

  • Contacting us directly

We will not send marketing communications without your consent.

5. Disclosure of Personal Information

We may disclose personal information to trusted third parties where necessary to operate our business, including:

  • Payment processors

  • Shipping and courier providers

  • Website hosting and analytics providers

  • Marketing service providers

We do not sell or rent your personal information to third parties.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve website functionality

  • Analyse site traffic and user behaviour

  • Remember your preferences

  • Provide relevant advertising

You can manage or disable cookies through your browser settings.

7. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

While no system is completely secure, we implement appropriate technical and organisational safeguards.

8. Access & Correction

Under Australian privacy law, you have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or outdated information

To make a request, please contact us using the details below.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil orders

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our policies

When no longer required, personal information is securely deleted.

10. Overseas Disclosure

Some third-party service providers (such as payment processors or website hosting providers) may store or process data outside Australia.

Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in accordance with Australian privacy law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be published on this page.

12. Contact Us

If you have any questions about this Privacy Policy or wish to make a privacy-related request, please contact:

The Cowboy Boots
Website: https://thecowboyboots.com.au